Converting UDC3 or UD Pocket Licenses for Upgrading to IGEL OS 11

If you want to upgrade your devices from IGEL OS 10 to IGEL OS 11, you need to convert your licenses from the legacy licensing model to the IGEL OS licensing model. The licenses will be converted from UDC3 or UD Pocket licenses to Workspace Edition (WE) licenses. To convert your licenses free of charge, you must have a valid subscription for the UDC3 devices or UD Pockets in question.

For instructions on how to upgrade devices from IGEL OS 10 to IGEL OS 11, see Upgrading UDC3 Devices from IGEL OS 10 to IGEL OS 11.

If you are using the IGEL Cloud Gateway (ICG), you also must convert your ICG licenses. The licenses will be converted from ICG licenses to Enterprise Management (EMP) licenses. For instructions, see Converting ICG Licenses.

To be able to convert UDC3 or UD Pocket subscriptions, Multimedia Codec Pack (MMCP) licenses must be available on all devices.


Once a Product Pack is converted to a Workspace Edition Product Pack, it can not be converted back again.

To convert UDC3 or UD Pocket subscriptions:

  1. Log in to the IGEL License Portal (ILP) at https://activation.igel.com. If you have not registered yet, you must register first.
    Your dashboard is shown. 
  2. In the list of Product Packs, find the Product Pack you want to convert.
  3. Click  in the appropriate list entry to open the management dialog.
    The management dialog opens.
  4. Click Convert to WE.
  5. Read and confirm the warning dialog.

    The newly converted Product Pack is shown. The hardware has been moved from the original Product Pack to the WE Product Pack. Also, the WE Product Pack maintains the original UMS Licensing ID assignment and the ALD Token. The original Product Pack is archived.
  6.  Continue with deploying the licenses to the devices. For further information, see Setting up Automatic License Deployment (ALD) or Manual License Deployment for UDC3, according to your deployment method.
Last update: July 17, 2019